I. GENERAL PROVISIONS

1. The online service MM Tech Ventures sp. z o.o., available at the web address www.mm3design.com, is operated by MM Tech Ventures sp. z o.o., based at UL. PILOTÓW 18D / 22, 80-460 GDAŃSK, entered into the court register by District Court for Gdańsk-Południe, XIII Commercial Division of the National Court Register under number: 0000989246, NIP: 5842822863, REGON: 523029935.

2. Users can contact the service provider via:
   a. Email: mmtvpoland@gmail.com
   b. By mail: MM Tech Ventures sp. z o.o., UL. PILOTÓW 18D / 22, 80-460 GDAŃSK.

3. Before using the service, please carefully read these Terms and Conditions.

4. The rights and obligations of Users and the Service Provider are exclusively defined by these Terms and Conditions, as well as applicable laws in Poland.

5. Using the service in any way signifies that the User has read, understood, and unconditionally agrees to these Terms and Conditions.

6. The provisions of these Terms guarantee the consumer rights that are applicable under the binding laws. If any provision of these Terms conflicts with these laws, the law takes precedence.

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II. DEFINITIONS

1. Service – The service operated by MM Tech Ventures sp. z o.o., available at www.mm3design.com.

2. Service Provider – The entity managing and operating the service, MM Tech Ventures sp. z o.o. based at UL. PILOTÓW 18D / 22, 80-460 GDAŃSK, entered into the court register by District Court for Gdańsk-Południe, XIII Commercial Division of the National Court Register under number: 0000989246, NIP: 5842822863, REGON: 523029935.

3. Terms – This document, including all attachments and amendments, which constitute its integral part.

4. User – Any individual or legal entity using the service in any way.

5. Consumer – A natural person who engages in a legal act with the Service Provider not directly related to their business or professional activities.

6. Business Entity – A natural person, legal entity, or organizational unit that conducts business activity and engages in a legal act directly related to its business or professional activities with the Service Provider.

7. Order Form – An online form available in the Service that allows Users to place an order.

8. Product – Any physical object available in the Service that is the subject of a contract between the User and the Service Provider.

9. Email Box – An electronic mailbox with an individual address (email address) through which a person can send and receive messages and other data as part of the email service.

10. Account – A space in the Service Provider’s IT system available to the User after logging in, where the User’s data and order information are stored. The User can manage their data and orders through the Account.

11. Purchase Evidence – A fiscal receipt, bill, or VAT invoice.

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III. TECHNICAL REQUIREMENTS

1. To use the services of the Service via the website, the User needs an internet-enabled device, an email account, and a modern web browser that supports the display of web pages. It is recommended to use the latest versions of browsers such as Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, or Opera, with enabled support for "cookies" and JavaScript.

2. More information about "cookies" and data protection principles can be found in our Privacy Policy.

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IV. ORDERS

1. The Service operates across Poland and the European Union.

2. Orders can be placed via:
   a. The online Order Form.
   b. Email correspondence.

3. The User must provide true and correct data necessary for processing the order.

4. The Service confirms the acceptance of an order by email or phone. The User will be informed when their order is ready for pickup or dispatched for delivery.

5. For both the User and Service Provider, the information provided on the Product page at the time of placing the order is binding, particularly the price, characteristics, and delivery method.

6. Users may cancel their orders until the service starts (e.g., until production begins for 3D printing services). The right to cancel belongs exclusively to Consumers.

7. The average processing time for an order is 7 business days from payment confirmation to shipment.

8. Information provided in the Service does not constitute an offer within the meaning of the Civil Code. Product descriptions, prices, and other information are considered invitations to conclude an agreement.

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V. DELIVERY

1. The User can choose the following delivery methods:
   a. Courier service to the address provided by the User (Fedex, DHL, InPost).
   b. Personal pickup.

2. Shipping costs are calculated based on current rates and depend on the weight and size of the package.

3. The User is responsible for the cost of delivery unless otherwise specified.

4. The products can be delivered worldwide, including countries outside the European Economic Area.

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VI. CURRENCY OF PRICES

1. All prices presented at www.mm3design.com are expressed in United States Dollars (USD), unless otherwise specified.

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VII. PAYMENTS

1. Prices displayed in the Service are gross prices (including all applicable taxes).

2. Every order is accompanied by evidence of purchase (receipt, bill, or VAT invoice).

3. Users purchasing services for business purposes declare they are VAT payers and authorize the Service Provider to issue an invoice without a recipient's signature.

4. Payment methods include:
   a. Bank transfer.
   b. Online payment systems.
   c. Credit card payment.

5. Payments must be made within 7 days of placing the order.

6. The User is responsible for the cost of delivery unless otherwise specified.

7. Detailed payment methods can be found in the Payments section on the Service website.

8. The Service Provider reserves the right to change product prices, introduce promotions, and cancel promotions. Such changes do not affect orders placed before the changes come into effect.

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VIII. PROCESSING OF PAYMENT CARD DATA

In accordance with the requirements of payment organizations, MM Tech Ventures sp. z o.o. processes payment card data in compliance with applicable data protection regulations. The following details about payment cards may be collected and processed for the purpose of completing transactions for our services:

• Name of the payment card (e.g., Visa, Mastercard).

• Payment card number.

• Expiry date of the payment card (month/year).

• CVV code (the security code on the card).

• Transaction amount.

All card data is processed solely for the purpose of completing transactions related to the services provided by MM Tech Ventures sp. z o.o., such as 3D design, 3D printing, and electronics services. We do not store card details beyond the duration necessary for the completion of the transaction, unless otherwise required by applicable law.

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IX. WITHDRAWAL FROM THE CONTRACT

The Consumer has the right to withdraw from the Sales Agreement within 14 days without providing any reason.

1. The period for withdrawal mentioned in point 1 begins from the day the product is delivered to the Consumer or a person designated by the Consumer, other than the carrier.

2. In the case of an Agreement that includes multiple products that are delivered separately, in batches, or in parts, the period mentioned in point 1 begins from the day of delivery of the last item, batch, or part.

3. The Consumer may withdraw from the Agreement by submitting a formal Declaration of Withdrawal to the Seller. It is sufficient for the Consumer to send the declaration before the expiration of the withdrawal period to meet the deadline.

4. The declaration may be sent via traditional mail, or electronically by sending the withdrawal statement to one of the contact addresses listed in these Terms.

5. In the event of withdrawal from the Agreement, the Seller will promptly refund the Consumer's payment. The refund will occur no later than 14 days from the day the Seller receives the Consumer's statement of withdrawal.

6. The Seller will refund the payment using the same payment methods as those used by the Consumer in the original transaction.

7. The Seller may withhold the refund until the returned product is received or until the Consumer provides proof of its return, whichever occurs first.

8. The Consumer should return the product to the Seller's address provided in these Terms promptly, no later than 14 days from the day the Consumer informed the Seller of their decision to withdraw from the Agreement. The deadline is met if the Consumer sends the product before the 14-day period expires.

9. The right to withdraw from a distance agreement does not apply to the Consumer in relation to agreements: 

a) where the subject of the service is a non-prefabricated item, made to the Consumer’s specifications or clearly personalized, 

b) where the subject of the service is an item delivered in a sealed package, which after being opened cannot be returned due to health protection or hygiene reasons if the package has been unsealed after delivery, 

c) where the subject of the service is an item that is liable to deteriorate quickly or has a short shelf life, 

d) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who has been informed prior to the service commencement that they will lose the right to withdraw from the Agreement once the service has been fully performed, 

e) where the price or remuneration depends on fluctuations in the financial market, which are beyond the Seller’s control and which may occur within the withdrawal period, f) where the subject of the service is an item that, after delivery, by its nature becomes inseparably mixed with other items, 

g) where the subject of the service is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and whose delivery can take place only after 30 days, and whose actual value depends on market fluctuations beyond the Seller’s control, 

h) where the subject of the service is sound or visual recordings or computer software delivered in a sealed package, if the package has been unsealed after delivery, 

i) for the delivery of newspapers, periodicals, or magazines, except for subscription agreements, 

j) for the supply of digital content which is not provided on a tangible medium if the performance has begun with the Consumer’s prior express consent before the expiration of the withdrawal period and after being informed by the Seller of the loss of the right to withdraw from the Agreement.
 

X. COMPLAINTS AND CLAIMS

1. The products and services offered by MM Tech Ventures sp. z o.o. (www.mm3design.com) are free from physical and legal defects and are covered by the manufacturer's warranty, unless otherwise stated in the product or service description. The scope of the warranty is outlined in the warranty card provided with the product.

2. MM Tech Ventures sp. z o.o. is responsible to the Consumer under the warranty for physical and legal defects of the product in accordance with the provisions of the Civil Code of April 23, 1964 (Journal of Laws of 2014, item 121, as amended).

3. The risk of accidental loss or damage to the product passes to the Consumer upon delivery of the product by the Service Provider or the carrier acting on behalf of the Service Provider. If the Consumer has chosen the carrier independently, without the involvement of the Service Provider, the risk passes to the Consumer once the product is handed over to that carrier.

4. Upon receiving the product, the Consumer is advised to check the condition of the delivered package in the presence of the carrier, particularly whether it is complete and undamaged. If any damage or discrepancies are found, it is recommended to prepare a damage report. Failure to prepare such a report does not exclude or suspend the handling of a potential complaint but may make it difficult for the Consumer to prove that the damage occurred during delivery.

5. The Consumer can submit a product complaint by notifying the Service Provider of the detected physical or legal defect.

6. The Consumer loses the right to file a complaint if they fail to notify the Service Provider of the defect within one year of its discovery, and no later than two years from the date of product delivery.

7. Complaints can be submitted via the online form available on the website, via email to mmtvpoland@gmail.com, or by post to MM Tech Ventures sp. z o.o., UL. PILOTÓW 18D / 22, 80-460 GDAŃSK.

8. It is recommended to attach proof of purchase or a copy to the complaint to facilitate the complaint process. Failure to attach the proof of purchase does not suspend the complaint process.

9. If the product is defective, the Consumer may:
   a. Request the replacement of the product with one free of defects, or
   b. Request the removal of the defect, or
   c. Submit a declaration of price reduction, or
   d. Submit a declaration of withdrawal from the contract.

10. The Consumer cannot submit a declaration of price reduction or withdrawal from the contract if the Service Provider promptly and without undue inconvenience replaces the defective product or removes the defect. This restriction does not apply if the product has already been replaced or repaired by the Service Provider or if the Service Provider has failed to fulfill its obligation to replace or repair the product.

11. The Consumer may, instead of the proposed removal of the defect, request the replacement of the product with one free of defects, or instead of replacement, request the removal of the defect. This right does not apply if bringing the product into conformity with the contract in the manner chosen by the Consumer is impossible or would involve excessive costs in comparison with the method proposed by the Service Provider.

12. The Consumer cannot withdraw from the contract if the defect of the product is insignificant.

13. The Service Provider may refuse to satisfy the Consumer's request to replace the product with one free of defects or to remove the defect if bringing the defective product into conformity with the contract in the manner chosen by the Consumer is impossible or would involve excessive costs in comparison with another available method.

14. If the Consumer, exercising their rights under the warranty for physical or legal defects, requests the replacement of the product or withdraws from the contract, the return of the defective product to the Service Provider is done by the Consumer, but at the expense of the Service Provider. The defective product should be sent to MM Tech Ventures sp. z o.o., UL. Derdowskiego 19A, 80-460 Gdańsk. If the Consumer requests the removal of the defect or price reduction, the product does not need to be sent to the Service Provider. In such a case, the Consumer should make the defective product available at the location where it is stored and inform the Service Provider of the fact so that arrangements can be made for its collection.

15. The Service Provider will review the complaint promptly, but no later than 14 days from the date of submission.

16. Responses to the complaint will be provided at the discretion of the Service Provider:
    a. In writing to the complainant's address,
    b. Electronically to the email address provided by the complainant, or
    c. By telephone.

17. In the event of service complaints regarding the website, the User may submit a complaint if the services provided by the Service Provider are not fulfilled or are performed contrary to these Terms. The complaint should include the User's identity details, the subject and period of the complaint, and the circumstances justifying the complaint. If the complaint is incomplete, the Service Provider may request its completion within 7 days, and failure to do so may result in the complaint being left unprocessed. Complaints related to services provided by third parties through the website will be forwarded to the relevant third party responsible for processing the complaint. The Service Provider will respond to service-related complaints within 14 days of receipt.

18. Additionally, Consumers may resolve disputes through out-of-court methods, including:
    a. Applying to a permanent consumer arbitration court at the Trade Inspection with a request to resolve a dispute.
    b. Applying to the provincial inspector of Trade Inspection with a request to initiate mediation.
    c. Seeking free assistance from a consumer ombudsman or consumer protection organization such as the Consumer Federation or the Polish Consumers Association.​

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XI. COMPLAINTS ABOUT SERVICES PROVIDED BY THE SERVICE

1. The User may file a complaint if the services provided by the Service Provider under these Terms are not fulfilled or are performed inconsistently with the provisions of the Terms.

2. The complaint should include:
   a. The User's identification details;
   b. The subject of the complaint and the period it concerns;
   c. The circumstances justifying the complaint;
   d. The User's signature – in the case of a written complaint.

3. If the complaint does not meet the formal requirements outlined above, the Service Provider may, at their discretion, either leave the complaint without consideration or request that the User completes it within a deadline of no more than 7 days, advising that failure to do so will result in the complaint being left without consideration.

4. The Service Provider may leave a complaint without consideration if:
   a. The complaint concerns an issue already explained in the Terms or other documents available in the Service. In such cases, the response will refer to the appropriate document.
   b. The complaint pertains to an issue already addressed in a previous response to a complaint submitted by the same User.
   c. The complaint is submitted by a third party who is not authorized or does not have power of attorney.
   d. The complaint was submitted more than 30 days after the issue arose.

5. The Service Provider shall promptly notify the User if a complaint is left without consideration.

6. Complaints regarding services provided by third parties via the Service will be forwarded by the Service Provider to the relevant third party responsible for handling the complaint.

7. The Service Provider shall process the complaint within 14 days from the date of submission.

8. Responses to the complaint will be provided at the discretion of the Service Provider:
   a. In writing to the complainant's address,
   b. Electronically to the email address provided by the complainant,
    

XII. BUSINESS CUSTOMERS AS BUYERS

1. If the Buyer is a business entity, the right to withdraw from a distance contract does not apply.

2. If the Buyer is a business entity, the parties exclude the Service Provider's liability for physical and legal defects of the products under the warranty, except as provided by law.

3. If the Buyer is a business entity, the Service Provider's liability for physical and legal defects of the products will be in accordance with the Civil Code of April 23, 1964 (Journal of Laws of 2014, item 121 as amended), with the following stipulations:
   a. Upon receipt of the product, the business Buyer must inspect the condition of the delivered package in the presence of the carrier, especially to check for completeness and damage. If any damage or other irregularities are found, the Buyer must prepare a damage report. Failure to prepare such a report will result in the loss of the warranty rights.
   b. If the defect is discovered later and could not have been identified at the time of receipt, the Buyer must notify the Service Provider of the defect no later than 7 days from the date of its discovery, or they will lose their warranty rights.
   c. The business Buyer must deliver the defective product to the Service Provider.
   d. Complaints can be submitted by completing the online form available in the Service, via email to service@mm3design.com, or by sending a written complaint to MM Tech Ventures sp. z o.o., UL. PILOTÓW 18D / 22, 80-460 GDAŃSK.
   e. When exercising their rights under the warranty for physical or legal defects of the product, if the Buyer requests the replacement of the product or withdraws from the contract, the cost of returning the product to the Service Provider is borne by the Buyer, unless otherwise agreed by the parties.
   f. The proof of purchase or a copy should accompany the defective product. Failure to include proof of purchase may result in the Service Provider rejecting the complaint.
   g. The parties exclude the Service Provider’s liability for damages under the warranty to the fullest extent permitted by law.

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XIII. INTELLECTUAL PROPERTY RIGHTS

1. All intellectual property rights related to the Service, including content, trademarks, names, images, graphics, sound effects, information, functionalities, and services available within the Service, belong exclusively to the Service Provider or its partners who have authorized the use of certain materials. Using the Service in any way does not transfer any part of these intellectual property rights to the User.

2. Without the express written consent of the Service Provider, it is prohibited to copy, reproduce, or otherwise use, in whole or in part, the intellectual property rights related to the Service. This does not include automatic temporary storage of files in the digital device's memory as part of the normal use of the Service or cases of permissible use by law.

3. The Service is not responsible for violations of third-party rights (intellectual property rights) related to materials (e.g., images, models, designs) provided by the Buyer for order fulfillment. The Buyer bears full responsibility in this regard.

4. Materials provided by the Buyer are not shared with third parties other than authorized employees of the Service Provider for order fulfillment.

5. At the Buyer's request and after completing the order, these materials will be deleted from the Service Provider's system.

6. The Service Provider stores 3D graphic files created for the Buyer to potentially use for future 3D print orders. Upon the Buyer's request, these files will be removed from the Service Provider's system.

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XIV. MODIFICATIONS TO THE TERMS

1. Changes to the Terms can only be made for valid reasons, in a way that allows Users to review and accept the modifications or discontinue using the Service or declare their intention to continue using the Service under the existing terms.

2. The Service Provider publishes changes to the Terms on the Service website. Information about changes will be made available no later than 14 days before the amended Terms come into effect.

3. Changes to the Terms do not affect orders placed before the changes take effect.

4. The introduction of promotions, competitions, or additional services by the Service does not require amendments to the Terms. Specific rules for these offerings will be defined separately in attachments to the Terms.

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XV. PERSONAL DATA PROTECTION

1. Customers' personal data is processed by MM Tech Ventures sp. z o.o. in accordance with applicable legal regulations, particularly as set out in Article 6(1)(a) of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, commonly known as GDPR).

2. The controller of personal data provided to the Seller is MM Tech Ventures sp. z o.o., UL. PILOTÓW 18D / 22, 80-460 GDAŃSK.

3. The Seller processes customers' personal data for the purposes of fulfilling orders, providing electronic services, and other purposes outlined in these Terms. The data is processed solely in accordance with legal provisions or based on the Customer's consent as required by law.

4. Providing personal data is voluntary; however, failure to provide the necessary personal data may prevent the execution of orders.

5. The Seller is responsible for the proper protection of the personal data entrusted to them and makes every effort to secure it against unauthorized access or misuse.

6. To the extent necessary to fulfill orders, particularly delivery, the Seller may transfer the Customer's personal data to the carrier or other entities that cooperate with the Seller to fulfill the order.

7. Personal data will be stored for the period necessary to fulfill the order and until the expiration of any potential warranty claims.

8. Each Customer, as the data subject, has the right to access their personal data, request its rectification, deletion, limitation, or the complete cessation of data processing, and the right to transfer their data between data controllers.

9. In the event of any violations of rights related to the protection of personal data, the Customer may lodge a complaint with the supervisory authority. To exercise their rights, the Customer should contact the data controller at mmTVPoland@gmail.com.

 

XVII. FINAL PROVISIONS

1. The content of the Terms is made available to the User free of charge via the Service and may be saved or printed at any time.

2. The invalidity of any provision of these Terms, declared by a competent court, does not invalidate the remaining provisions.

3. In all matters not covered by these Terms, the applicable laws of Poland will apply, unless mandatory laws of the User’s country stipulate otherwise.

4. All disputes arising from the functioning of the Service and the provision of services will be subject to the jurisdiction of competent Polish courts.

5. Any comments, suggestions, or questions may be directed to mmTVPoland@gmail.com.